Essentially outplacement happens the company has determined a necessity to retrench a associated with employees, but rather than only terminate their employment, with minimum redundancy payment as required by law, they recognise a certain responsibility towards those who will miss their jobs.
There are of course, many reasons for jobs becoming redundant (and in all of the jurisdictions, the law makes it necessary that it is jobs that are being lost) with the resulting retrenchment of career openings holders, if they should not be redeployed within the internet business. The company I am now working with on an outplacement assignment has sold one of its divisions outplacement advice to another company, and also the buyer does not want the employees.
In my view, and that of many HR pros, if you have experienced retrenchment yourself, you can not truly effective like a counsellor to someone who has just been told they are losing their job. An early colleague once compared it to giving birth! She commented that unless you've given birth, you cannot possibly empathise! While somewhat extreme, I end up being agree :-) Our consultants involved in outplacement (me included) have all been retrenched at some time and have a psychology or counselling certification.
In some cases, your former company will pay to make a change and use the firm of your choice, providing expense of is the aforementioned. Contact the human resources department, let them know you're unhappy with the agency, and that you'd like to find a get rid of.
If the company won't allow of a swap, see if they'll contact the designated firm around the behalf, indicating that you're displeased. If enough individuals are dissatisfied with the service and make your former employer associated with it, that can be an impetus to allow them to contract with another agency. You won't know if ought to try.
As a last resort, you may opt to go with the tab for outplacement services your self. It'll be money well spent if at the same time you find organization more quickly.